This week I did my observation at TGI Friday in Nashville. It was a fun environment to be in, especially because it was out of state. Our waiter was friendly and stood close to the table so he could talk with us a little easier. He made eye contact with each person as they were speaking so we knew he was listening to us.
When he was away, I took the opportunity to look around the restaurant. People at other tables kept their eyes to themselves or to their companions. The waiters and people who cleared the tables didn't really talk to one another unless they were in close proximity. Many of the interactions I noticed appeared to be friendly. Some of the waiters stood closer to one of their workers but would stand a little further back from others. They were interesting exchanges to watch.
Don't you just love those type of waiters/waitresses that give their full attention and make you feel important. You can definitely tell the difference when they're attention is else where. Eye contact is very important for understanding.
ReplyDelete