The statement that "Emotions are not invisible or silent" struck home to me. If I'm not wearing makeup clients usually ask if I'm tired.If I'm not smiling clients ask me if something is wrong. They are only looking at my face. But what they are really seeing is I'm not covering up how I feel that day. They are seeing the person who is exhausted, or cried all the way to work.
Sometimes people misinterpret my emotions. Whatever they are seeing in me is a reflection of how they feel when they look like that.
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