Wednesday, June 29, 2016

Observation - Week 5

This week I did my observation in Southern California. I really enjoyed my observation and thought it was pretty interesting, and I have a lot to say about it, so I'm going to combine my journal and observation into one and post it twice. I hope that's okay. It got my brain turning, and I don't think I can really relay it in two smaller excerpts.

One of my best friends from high school lives in San Diego.  I had a family reunion over the weekend in San Clemente, so after spending some time there, I drove the hour down the coast to San Diego and stayed with her for a few days. She works a few nights a week at a downtown bar and restaurant off of Ocean Beach called OB Noodle House and Sake Bar.  It has a neat environment and feel to it, and is a very comfortable and modern place to meet a friend, grab some food and have a beer.

I went in and met some friends there for dinner and drinks one night, and while I was there, I found myself observing people at the bar. I kept rolling the idea around in my head and became more and more intrigued with observing the changes in nonverbal communication as people became intoxicated.

I watched a few people come and go, but none of them stayed long enough to really form any opinions. It was usually just a beer with dinner, and then out the door.

Luckily for me, at about the time I was preparing to abandon my study, another old friend came to meet us. He was really the only person there drinking heavily and consistently, and he probably had a few before he came. Initially, I was disappointed. I had hoped to observe a complete stranger, thinking that I was less likely to have existing opinions and eliminate bias with someone I had never met, but I quickly realized that having the "observee" in my immediate party posed an advantage. I was familiar with his sober behavior and could more readily observe his drifts from norm as he became inebriated.

As he became more and more drunk, I was surprised by what I saw. His behavior and the types of nonverbal communication he displayed really didn't change much. He used the same cues, had the same mannerisms, and was for the most part displaying a message that was consistent with his normal behavior. That surprised me. I had expected to see him become more aggressive, or more comfortable, or have some drastic change in his demeanor -  and I expected to be able to easily identify it from his nonverbal displays. That didn't really happen, but that isn't to say there wasn't a change. 

While the change wasn't in the type of cues or the feeling or meaning behind them, there was a drastic change in their delivery. He became much more animated and there was an obvious over-exaggeration of his nonverbal displays. The more he drank, the bigger and more obvious his cues became. He appeared to put more effort into communicating and relaying messages nonverbally.

When he was nervous or uneasy, he would run his right hand along his left forearm to comfort himself. It started with a small slow motion, mostly concentrated around the wrist, moving back and forth a couple of times. By the end of the night, he was moving all the way from the wrist to almost the elbow, back and forth abruptly upwards of ten times.

When he was demonstrating concern, he would make eye contact with someone and touch something or someone around him with his right hand open wide, lightly resting his fingertips. It started with a brief second of contact, but by the end of the night, he was putting his hand on someone's shoulder and staring them directly in the face for fifteen seconds to show he cared.

We he talked loud he TALKED LOUD. When he talked soft he talked soft. And so on, and so on. Each cue becoming more and more obvious as the night went on.

I was fascinated. So much of our communication is nonverbal to begin with that I was surprised to see how much more it was emphasized by my drunk friend. And maybe most shocking to me was the fact that he didn't seem to be any less effective at communicating. His means shifted, but he still able to send messages and receive messages with the people around him.

I also noticed that the more he drank, the less fluent his speech became. He vocalized less frequently and sometimes slurred words or stumbled forming sentences. I wondered, is there some higher cognitive portion of his brain controlling speech and language being blocked or inhibited by the alcohol? Is his brain attempting to access a more primitive nonverbal channel of communication and bypass grammatical specifics? 

And along those lines, do we communicate along a proverbial spectrum, substituting nonverbal for verbal and vice versa? We expect a much greater emphasis on the particulars of formal language in a written piece than we do in a casual conversation. And the most passionate and intimate nonverbal displays typically have no grammatical structure at all, like sex or fights. We struggle sometimes to even find or fabricate the words to describe our deepest feelings and paint pictures and build churches and go to all sorts of artistic measures attempting to relay what's inside us. Are there two communication extremes, a verbal and a nonverbal, each a result of the complete absence of the other?

Or, I wondered, does my drunk friend naturally have a desire to communicate with these larger nonverbal displays? Is it more natural for people to communicate with less emphasis on words? Are the rules of language, while undoubtedly one of the most powerful tools and technologies in all of humanity, overstepping their bounds and being socially forced upon us from birth? Are we conforming to a social norm by emphasizing verbal communication and inhibiting and minimizing our nonverbal displays? Maybe words are best left on the paper, and we vocalize them like we eat our broccoli and clean our rooms: because our parents told us to. Was the alcohol simply allowing my friend to let go of and slip away from a societal stigma?

And with all of that, I wonder about the sincerity of my friend's communication. When is he communicating most honestly? When is his communication most raw? When is he most sincere? And more importantly, when is he communicating the most effectively? And by that, I mean when does the message he sends most closely resemble the message someone else receives?

It kind of just blew me away how I gathered all of this by watching a drunk friend. I sincerely think you could conduct a fascinating study on that subject alone. I can't even imagine the data and communication insight you could gain from the same observation on a large scale.

And in closing, I really don't think any of the questions I've stumbled on here have readily available answers. I don't think you can reach a conclusion in one night at one bar watching one drunk guy drink beers. I really don't even think you can even really scratch the surface in a Junemester, and I honestly think it's probably outside the scope of any undergraduate classes our school offers. 

That's not a blow to this class. It's a compliment. I'm extremely glad I took this class. Without it, I sincerely doubt a lot of this would have never even crossed my mind. But now my interest has been sparked. My perspective has changed and I've got a slightly broader horizon. I've learned some new things and I'm leaving with more questions than when I came.

And at the end of the day, I think that's what good education is all about.

Journal - Week 5

This week I did my observation in Southern California. I really enjoyed my observation and thought it was pretty interesting, and I have a lot to say about it, so I'm going to combine my journal and observation into one and post it twice. I hope that's okay. It got my brain turning, and I don't think I can really relay it in two smaller excerpts.

One of my best friends from high school lives in San Diego.  I had a family reunion over the weekend in San Clemente, so after spending some time there, I drove the hour down the coast to San Diego and stayed with her for a few days. She works a few nights a week at a downtown bar and restaurant off of Ocean Beach called OB Noodle House and Sake Bar.  It has a neat environment and feel to it, and is a very comfortable and modern place to meet a friend, grab some food and have a beer.

I went in and met some friends there for dinner and drinks one night, and while I was there, I found myself observing people at the bar. I kept rolling the idea around in my head and became more and more intrigued with observing the changes in nonverbal communication as people became intoxicated.

I watched a few people come and go, but none of them stayed long enough to really form any opinions. It was usually just a beer with dinner, and then out the door.

Luckily for me, at about the time I was preparing to abandon my study, another old friend came to meet us. He was really the only person there drinking heavily and consistently, and he probably had a few before he came. Initially, I was disappointed. I had hoped to observe a complete stranger, thinking that I was less likely to have existing opinions and eliminate bias with someone I had never met, but I quickly realized that having the "observee" in my immediate party posed an advantage. I was familiar with his sober behavior and could more readily observe his drifts from norm as he became inebriated.

As he became more and more drunk, I was surprised by what I saw. His behavior and the types of nonverbal communication he displayed really didn't change much. He used the same cues, had the same mannerisms, and was for the most part displaying a message that was consistent with his normal behavior. That surprised me. I had expected to see him become more aggressive, or more comfortable, or have some drastic change in his demeanor -  and I expected to be able to easily identify it from his nonverbal displays. That didn't really happen, but that isn't to say there wasn't a change. 

While the change wasn't in the type of cues or the feeling or meaning behind them, there was a drastic change in their delivery. He became much more animated and there was an obvious over-exaggeration of his nonverbal displays. The more he drank, the bigger and more obvious his cues became. He appeared to put more effort into communicating and relaying messages nonverbally.

When he was nervous or uneasy, he would run his right hand along his left forearm to comfort himself. It started with a small slow motion, mostly concentrated around the wrist, moving back and forth a couple of times. By the end of the night, he was moving all the way from the wrist to almost the elbow, back and forth abruptly upwards of ten times.

When he was demonstrating concern, he would make eye contact with someone and touch something or someone around him with his right hand open wide, lightly resting his fingertips. It started with a brief second of contact, but by the end of the night, he was putting his hand on someone's shoulder and staring them directly in the face for fifteen seconds to show he cared.

We he talked loud he TALKED LOUD. When he talked soft he talked soft. And so on, and so on. Each cue becoming more and more obvious as the night went on.

I was fascinated. So much of our communication is nonverbal to begin with that I was surprised to see how much more it was emphasized by my drunk friend. And maybe most shocking to me was the fact that he didn't seem to be any less effective at communicating. His means shifted, but he still able to send messages and receive messages with the people around him.

I also noticed that the more he drank, the less fluent his speech became. He vocalized less frequently and sometimes slurred words or stumbled forming sentences. I wondered, is there some higher cognitive portion of his brain controlling speech and language being blocked or inhibited by the alcohol? Is his brain attempting to access a more primitive nonverbal channel of communication and bypass grammatical specifics? 

And along those lines, do we communicate along a proverbial spectrum, substituting nonverbal for verbal and vice versa? We expect a much greater emphasis on the particulars of formal language in a written piece than we do in a casual conversation. And the most passionate and intimate nonverbal displays typically have no grammatical structure at all, like sex or fights. We struggle sometimes to even find or fabricate the words to describe our deepest feelings and paint pictures and build churches and go to all sorts of artistic measures attempting to relay what's inside us. Are there two communication extremes, a verbal and a nonverbal, each a result of the complete absence of the other?

Or, I wondered, does my drunk friend naturally have a desire to communicate with these larger nonverbal displays? Is it more natural for people to communicate with less emphasis on words? Are the rules of language, while undoubtedly one of the most powerful tools and technologies in all of humanity, overstepping their bounds and being socially forced upon us from birth? Are we conforming to a social norm by emphasizing verbal communication and inhibiting and minimizing our nonverbal displays? Maybe words are best left on the paper, and we vocalize them like we eat our broccoli and clean our rooms: because our parents told us to. Was the alcohol simply allowing my friend to let go of and slip away from a societal stigma?

And with all of that, I wonder about the sincerity of my friend's communication. When is he communicating most honestly? When is his communication most raw? When is he most sincere? And more importantly, when is he communicating the most effectively? And by that, I mean when does the message he sends most closely resemble the message someone else receives?

It kind of just blew me away how I gathered all of this by watching a drunk friend. I sincerely think you could conduct a fascinating study on that subject alone. I can't even imagine the data and communication insight you could gain from the same observation on a large scale.

And in closing, I really don't think any of the questions I've stumbled on here have readily available answers. I don't think you can reach a conclusion in one night at one bar watching one drunk guy drink beers. I really don't even think you can even really scratch the surface in a Junemester, and I honestly think it's probably outside the scope of any undergraduate classes our school offers. 

That's not a blow to this class. It's a compliment. I'm extremely glad I took this class. Without it, I sincerely doubt a lot of this would have never even crossed my mind. But now my interest has been sparked. My perspective has changed and I've got a slightly broader horizon. I've learned some new things and I'm leaving with more questions than when I came.

And at the end of the day, I think that's what good education is all about.

Journal #5

I though it was so interesting learning about the detecting of deception. I was unaware of the percentage of polygraph tests and their accuracy. I was actually quite surprised by that. I though that polygraph tests were more accurate than that, so reading more about that and learning that they are only really accurate 60-80% of the time. It makes sense that there is not way to be 100 percent accurate when attempting to detect deception, but I thought it would be easier than it really is.

I also really enjoyed learning about emphasis. We use so many parts of our body in order to emphasize certain things when we are communicating. I never really realized how much I do this, but after learning more about emphasis, I realized how much I actually do use it. I realized how much I use my eyebrows and head when I am communicating things that I feel deeply about. Something I loved about this class is how it opened up my eyes to how much I use nonverbal communication and how essential it is.

Observation #5

For this week's observation, I went to Pizza Factory in Pleasant Grove, Utah. My family was surrounded by a table with a combination of people and behind us a father and son. It was interesting to watch the difference between the two different groups in the restaurant at the time. The son and his father were really interesting to watch. The son was asking his dad several different questions about the menu and the different foods that were offered at the restaurant. It was clear to see that frustration on the father's face as he would roll his eyes at some of the questions or would tilt his head with a serious look on his face before he would respond.

The waitress was also interesting to observe. She seemed frustrated by many of her tables. She often would roll her eyes at people or close her eyes in frustration. She was also fast to move from table to table as if she had a difficult time dealing with the people that she was waiting on. The big group of people tended to have a happier demeanor than the waitress and the father and son. They were laughing and seemed genuinely pleased to be together. They were all facing each other and their eyes were lit up most of the time.

Journal #5

This week I have been trying to decide what I was going to do to go against the social norms in order to observe non-verbal communication to write my final paper about. I am not an overly outgoing kind of person, so I'll admit that the thought of breaking a social norm was VERY uncomfortable for me! I read over the chapters in the book hoping I could come up with something that wouldn't cause myself too much discomfort. I'm sure that is part of the experiment, but it's hard to put yourself out there like that when it makes you that uncomfortable. I'm sure many of you are thinking, "What's the big deal?" but for someone that hid behind her mother's legs for the majority of her growing years, this was asking a lot. Since there are very few elevators in Cedar City, standing facing the wrong direction was not really an option, and I'm not really sure how you observe reactions when you can't see the other people around you either. While I found the chapters interesting, they weren't much help in finding the social norm to break. I did finally figure something out and performed the experiment. In spite of my fears, it was actually an interesting experience and I learned some things about myself doing it. The first was that I can do this kind of thing even though I felt like my anxiety was going to kill me, and second that I actually liked the majority of the reactions I received. Who knows, this may actually help me step out of my comfort zone more often.

Observation #5

This week I did my observation at Bruno's in Cedar City. It's not a very big restaurant, so it was easy to observe the other people that were also there. At the table next to us was a young girl, approximately four years old, her mother and an adult female friend. Sitting at the table behind them were an older couple, probably in their sixties, and their grandson, probably about twelve. I observed the most non-verbal interaction between the young girl and her mother. She was full of energy and had a hard time sitting still. Several times I watched her mother take her by the arm and sit her down while giving her an irritated look. The young girl was all smiles, especially when they brought out the plate of spaghetti. Her smile quickly turned to a frown and she began to cry when her mother put a small amount of spaghetti on a separate plate and cut it up for the girl. She seemed to think that she needed the entire plate of food, and was not afraid to let the entire restaurant know it. After several minutes of crying and pouting her hunger must have gotten the best of her because she decided to eat what her mom have fixed for her. The woman that was with them seemed a bit embarrassed and uncomfortable when the girl was crying and displaying her discontent. The mother was calm to begin with, but that soon changed to a look of anger and frustration. I don't know if the girl saw the look on her mom's face and that's why she decided to eat, or just that she was hungry. The girl's wiggles returned quickly, and she seemed to have a need to use the bathroom based on the way she danced in her chair and wrinkled her forehead. The mom noticed this too, and quickly took her to the restroom.
The grandson with his grandparents was much less entertaining. He, of course, spent time on his phone and showed his own content with whatever it was he was looking at. I assume it was a game based on his facial expressions. The grandparents carried on their own conversation and every once in a while would address the boy. I didn't notice any eye contact between the boy and them until their food arrived and the phone had to be put away. After that, there was a lot of conversation, mostly about whether or not the grandpa was going to eat his food or the boy was going to finish for him. You gotta love a growing boy! Overall, I only observed a few different non-verbal communications.

Location: Bruno's Restaurant, Cedar City

Joy
Irritation
Embarassment
Discomfort
Sadness
Anger
Frustration
Content
Hunger

Observation #5

This week I went to a local restaurant called Chuck-A-Ramas in Lehi Utah. I went with my twin sister and her husband. Seeing that we are all of Polynesian decent, the minute we walked in, we had people's eye on us. It was funny. There was nothing but families there, big and small. There were three families celebrating birthdays, and other families who seemed to just go out for a bite to eat with the family.
I noticed that there were a lot of conversations going on at each table. Some were very loud conversations that dealt with big hand gestures, and their eyes were huge as they expressed their excitement in their story. The other's were more of a quiet setting, with less eye and facial expression, but a lot of nodding with agreement.
Most men, were either leaned back in their chair looking relaxed which means they are very confident and dominate the conversation or leaning back with crossed hands which could indicate some kind of discomfort. The women on each of the tables seemed to be smiling and leaning towards each other as they talked to each other. It seemed they were in agreement with each other seeing that they were leaning towards each other and laughing.
There was a table full of old people. Half of the table was live and active in conversation and I could tell this by the way they were using their hands to tell the story, their eyes were also helping tell their story when they were telling something exciting or telling a story that seemed disgusting to them. The other half looked tired and seemed that they just wanted to leave the restaurant. Those who looked tired had their hands on their hand and their mouths were faced down at the corners. Their eyes were wandering around as the others were communicating verbally and weren't engaged in the conversation at all.