The video about building trust and interrogating was interesting. I loved that the presenter said she greeted them with a smile and treated them like a person. I'm starting a new job today working with substance abuse clients. The disclaimer I was told when I was hired was that the clients are manipulative. The speaker gave me faith that the clients genuinely want to be trusted.
I also found it interesting about the rule of three, and that three was an easy number to memorize, and remember. And the reaction from telling someone something personal, so they will tell you something personal. The therapists record some sessions for feedback and they are often "dinged" for sharing personal information.
I also loved how she greeted them with a smile and found common ground between them. It does build trust with someone when you genuinely ask them about themselves. I thought her TedTalk was really interesting with a lot of useful information.
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